.png)
CANCELLATION POLICY
Your Order Cancellation Rights
Please note that you are entitled to cancel your order without giving any specific reason for doing so. However, it must be canceled no later than three hours after placing it whether a business day or weekend day. If you cancel the order after the product(s) have been delivered to the United States Post Office, or picked up by your appointed 3rd party carrier (DHL, FedEx, or UPS), then you are responsible for returning it at your costs.
In order to exercise your right of cancellation, you must inform Garden of Eve Botanicals of your decision by means of a clear statement. Your decision must be promptly conveyed no later than three hours of placing the order, either by:
​
​​
-
Website: Visit the "Contact Us" page at https://gardenofevebotanicals.biz
​​
-
Phone: (678) 562-1742
​​
-
Mail: Garden of Eve Botanicals, 4644 Powder Springs Dallas Road - Unit #1255, Powder Springs GA 30127 (USA) - "Only you this method when returning the product(s)"
We will reimburse you no later than 7-10 business days depending on your financial institution from the day on which Garden of Eve Botanicals receives the returned product(s). The refund will be processed in accordance with the payment method used to make your purchase. We will not be held responsible for any fees for such reimbursement while waiting on the returned product(s).
REFUND POLICY
REFUND POLICY
Refund policy
​
Our policy is valid for a period of 7 days from the delivery date of receipt. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has elapsed, we can't, unfortunately, offer you a refund.
​
Refund requirements
​
The following criteria must be met to qualify for a refund:
​
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
​
In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
​
Proof of purchase
​
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
​
Only regular priced items may be returned; unfortunately, sale or clearance items cannot be returned.
​
Shipping items
​
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
​
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
​
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
​
All refunds will be subject to a 15% restocking fee.
​
Contacting us
​
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to gardenofevebotanicals888@gmail.com or write a letter to 4644 Powder Springs Dallas Road - Unit #1255, Powder Springs GA 30127.
​